Frequently Asked Questions
We’re doing everything we can to make sure you have all the tools and resources to keep your business moving forward. Check out the FAQs below for help navigating through all the changes quickly and easily.
- Why are you making this change?
- Is the change to Simulcast-only going to be permanent? When will this end?
- Will I still be able to come preview vehicles before the sale?
- Will other areas of your building be accessible during the sale? For instance, the lounge area or cafeteria?
- What about other days of the week—will you be open for business and can I visit to pay for vehicles, pick up ownerships, etc.?
- Will AFC branches collocated within ADESA auctions be open on sale days? What about during sales?
- What are my payment options when I buy cars online through ADESA Simulcast?
- What other steps are you taking to minimize risk of COVID-19 spread and exposure at your facilities?
- Will I still be able to preview run lists before sale days?
- Will transporters and buyers still be permitted on site to pick up or drop off vehicles?
- How do I or my transporter get a gate pass if needed?
- I am new to buying cars online. Do I need to arrange my own transporter or can ADESA help/provide services?
- Will reconditioning services be available for cars purchased online and how do I make arrangements?
- Will there be any change to your arbitration policy?
- How do I contact ADESA to start an arbitration request?
- I’ve never used ADESA.com to purchase inventory or join live sales on ADESA Simulcast. How do I get started?
- Will I still be able to rep my own vehicles?
- My vehicle was repossessed and is at an ADESA auction. When can I pick it up?
- Are TradeRev imaging services and sales impacted?
- Are there any additional fees to buy or sell vehicles online?
- Who do I contact with questions about the vehicles I purchase online?
- Will the auction still pick up cars from my lot to run in the sale?
- Who should I contact if I have questions?
- Are PSIs still available for my purchased vehicles?
- Is ADESA Assurance still available for my purchased vehicles?
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Why are you making this change?
The COVID-19 coronavirus presents a significant health and safety risk, with the ability to impact large populations and geographies. We remain highly focused on protecting the health and safety of our customers, employees and communities. We have taken extensive, proactive measures to minimize the risk of exposure and mitigate any potential disruption to our operations and your business.
We have followed the guidance of our national, regional and local health agencies to determine whether any adjustments to our operations, business hours or sales are warranted, recommended or required. As a result, we are temporarily shifting all auctions to an online, DealerBlock and Simulcast-only.
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Is the change to Simulcast-only going to be permanent? When will this end?
The situation is fluid and constantly evolving, so right now there’s no pre-set end date. We’re keeping a close eye on any and all new developments and will share updates as soon as they’re available.
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Will I still be able to come preview vehicles before the sale?
Dealers are permitted on site for pre-scheduled buyer vehicle previews (where offered). Customers are required to bring and wear their own facial coverings. Contact the local auction for additional information and to schedule an appointment.
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Will other areas of your building be accessible during the sale? For instance, the lounge area or cafeteria?
No – until further notice, ADESA physical auction locations are running with reduced operations.
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What about other days of the week—will you be open for business and can I visit to pay for vehicles, pick up ownerships, etc.?
Most in-person transactions are available digitally, via mail or dropbox. Contact your ADESA auction location for additional information.
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Will AFC branches collocated within ADESA auctions be open on sale days? What about during sales?
AFC customers are encouraged to go digital; all regular transactions will be available on AFCDealer.com or the AFC On the Go mobile app. Call your local branch for assistance with other branch operations.
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What are my payment options when I buy cars online through ADESA Simulcast?
We offer buyers several convenient payment options, including a new Electronic Check option, ACH/Wire, AFC Floorplan, Non-AFC Floorplans, and Check. Please click HERE for a detailed summary. Cash is not accepted at this time.
PLEASE NOTE: All payments are due in accordance with our terms and conditions and policies in effect at time of sale. All checks will be deposited when received by ADESA regardless of the title status of a vehicle.
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What other steps are you taking to minimize risk of COVID-19 spread and exposure at your facilities?
We’ve implemented health and safety measures to keep our onsite customers and employees safe. The implementation of these measures may vary somewhat by location and geographic risk level, but generally include:
- Enhanced cleaning and disinfecting efforts of all areas and surfaces;
- Restricting non-essential visitors (customers will be permitted on site at auctions and branches for normal business pursuant to local health authority guidance);
- Encouraging heightened personal hygiene measures like washing hands, staying home when sick and cough and sneeze etiquette;
- Discontinuing or limiting food services; and
- Requiring social distancing measures including limiting large group meetings or gatherings and ensuring adequate spacing between workstations and work areas.
- All visitors are required wear their own facial coverings.
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Will I still be able to preview run lists before sale days?
Yes. Check the dedicated page for your auction for a link to see the run list and available inventory.
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Will transporters and buyers still be permitted on site to pick up or drop off vehicles?
Pick-ups and drop offs are available. Transporters and buyers wishing to pick up vehicles must present a previously issued gate pass. Gate passes can be downloaded from the Purchases page on ADESA.com/ ADESA.ca.
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How do I or my transporter get a gate pass if needed?
On ADESA.com:
- Hover over the circle with your profile name on the upper right of the home page and select Purchases from the drop-down menu.
- A list of previous vehicle transactions appears on the Purchases page. Click on Click to view Gate Pass Status from any vehicle listed.
- If a gate pass is available, a pop-up window will appear with PRINT or EMAIL options.
IMPORTANT NOTICE: Vehicles must be paid in full to receive a gate pass
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I am new to buying cars online. Do I need to arrange my own transporter or can ADESA help/provide services?
We do offer transportation services, including CarsArrive, part of the KAR Global family of companies. Contact your local auction or CarsArrive to schedule transport: 866-457-CARS (2277) or visit CarsArrive.com.
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Will reconditioning services be available for cars purchased online and how do I make arrangements?
Reconditioning services are available at most locations but specific offerings may be limited. Please contact the auction directly for additional information.
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Will there be any change to your arbitration policy?
No. All NAAA Arbitration rules remain in place at this time. The full policy can be viewed at NAAA.com. ADESA terms and conditions apply.
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How do I contact ADESA to start an arbitration request?
There are two ways to start an arbitration request, depending on how you purchased your vehicle:
- Purchases from ADESA Simulcast sales: contact the facilitating ADESA auction listed on your Bill of Sale.
- DealerBlock and DealerBlock Prime purchases: continue to use the “Open a Case” function on ADESA.com by locating the unit on the Purchases page.
Unable to reach an auction arbitration team? Email our centralized team at ArbitrationUS@ADESA.com.
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I’ve never used ADESA.com to purchase inventory or join live sales on ADESA Simulcast. How do I get started?
To get started, register for access to ADESA.com. Visit ADESA.com/Simulcast for videos and downloadable guides to join live sales online.
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Will I still be able to rep my own vehicles?
Sellers are encouraged to remotely represent vehicles at this time. Please use the Remote Seller capabilities of ADESA Simulcast. Please contact the auction directly for additional details.
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My vehicle was repossessed and is at an ADESA auction. When can I pick it up?
Redemptions are available by appointment only. Contact the specific auction holding your vehicle for details.
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Are TradeRev imaging services and sales impacted?
Imaging services may be limited in your area. Contact USsupport@traderev.com for more information.
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Are there any additional fees to buy or sell vehicles online?
ADESA is temporarily waiving the Simulcast Success Fee for buyers through Sunday, January 31, 2021.
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Who do I contact with questions about the vehicles I purchase online?
Contact the auction where the vehicle is located.
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Will the auction still pick up cars from my lot to run in the sale?
Most auction locations are picking up vehicles. Please contact the auction directly for additional information. As an alternative, contact CarsArrive to schedule transport: 866-457-CARS (2277) or visit CarsArrive.com.
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Who should I contact if I have questions?
Contact the GM at your local auction, or call ADESA Customer Connection at 888-526-7326.
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Are PSIs still available for my purchased vehicles?
PSIs are available at most auction locations. Please contact the auction where the vehicle is located for additional information.
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Is ADESA Assurance still available for my purchased vehicles?
ADESA Assurance is available for your ADESA Simulcast, Simulcast+ and DealerBlock purchases from ADESA.com. Visit ADESA.com/Assurance to learn more and enrol.